Repeated Complaints
📄 Complainants PDF 📄 Same-Issue PDF 📄 Recurrence PDF🔁 Repeat Complainants (4 callers with 3+ complaints)
CSVSame mobile number raising 3+ complaints, with their address and the nature of complaints raised. High counts on a single street usually mean an unresolved recurring problem.
| Mobile | Count | Name(s) | Address (Street) | Depot | Nature of Complaint |
|---|---|---|---|---|---|
| 9841051320 | 6 | PAPOO / Purushothaman | St. Marys Road | 123 | Sewer Main Block |
| 9840753203 | 3 | A.DURAISWAMI | St. Marys Road | 123 | Others, Sewer Main Block |
| 9841277987 | 3 | NANDINI P HEMDEV | St. Marys Road | 123 | Sewer - House Block, Sewer Main Block |
| 9841720625 | 3 | RAMAMURTHI | St. Marys Road | 123 | Sewer Main Block |
📍 Same Issue · Same Street (2 chronic combinations, 5+ repeats)
CSVStreet + category combinations occurring 5+ times — chronic chokepoints where tickets keep getting closed but the cause isn't fixed.
| Count | Category | Street | Depot |
|---|---|---|---|
| 30 | Sewer Main Block | St. Marys Road | 123 |
| 10 | No Water Supply | St. Marys Road | 123 |
⏱ Recurrence — Same Issue · Same Street
PDFHow fast the same category recurs on a street. Avg gap = mean days between consecutive complaints; higher per-month = faster-recurring, unresolved.
| Category | Street | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| Sewer Main Block | St. Marys Road | 123 | 30 | 17.4d | 1.78 |
| No Water Supply | St. Marys Road | 123 | 10 | 50.6d | 0.66 |
⏱ Recurrence — Repeat Complainants
PDFHow often the same caller comes back. Avg gap = mean days between that caller’s complaints.
| Mobile | Name | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| 9841051320 | PAPOO / Purushothaman | 123 | 6 | 17.6d | 2.04 |
| 9840753203 | A.DURAISWAMI | 123 | 3 | 6.9d | 6.55 |
| 9841277987 | NANDINI P HEMDEV | 123 | 3 | 35d | 1.29 |
| 9841720625 | RAMAMURTHI | 123 | 3 | 199.1d | 0.23 |
| Category | Total | Streets | Complainants | Spread |
|---|---|---|---|---|
| Sewer Main Block | 30 | 1 | 18 | |
| No Water Supply | 10 | 1 | 8 | |
| Sewer - House Block | 4 | 1 | 3 | |
| Others | 2 | 1 | 2 | |
| Water Leakage in Service Line / Main Line | 2 | 1 | 2 | |
| Sewer Machine Hole Open (or) Broken | 1 | 1 | 1 | |
| Water Short Supply | 1 | 1 | 1 |