Repeated Complaints
📄 Complainants PDF 📄 Same-Issue PDF 📄 Recurrence PDF🔁 Repeat Complainants (2 callers with 3+ complaints)
CSVSame mobile number raising 3+ complaints, with their address and the nature of complaints raised. High counts on a single street usually mean an unresolved recurring problem.
| Mobile | Count | Name(s) | Address (Street) | Depot | Nature of Complaint |
|---|---|---|---|---|---|
| 8754512765 | 18 | Dinesh | Ram Nagar 3Rd Street | 120 | No Water Supply, Sewer Main Block |
| 9841111494 | 6 | Mahindran | Ram Nagar 3Rd Street | 120 | Sewer Main Block, Water Pollution |
📍 Same Issue · Same Street (2 chronic combinations, 5+ repeats)
CSVStreet + category combinations occurring 5+ times — chronic chokepoints where tickets keep getting closed but the cause isn't fixed.
| Count | Category | Street | Depot |
|---|---|---|---|
| 25 | Sewer Main Block | Ram Nagar 3Rd Street | 120 |
| 6 | No Water Supply | Ram Nagar 3Rd Street | 120 |
⏱ Recurrence — Same Issue · Same Street
PDFHow fast the same category recurs on a street. Avg gap = mean days between consecutive complaints; higher per-month = faster-recurring, unresolved.
| Category | Street | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| Sewer Main Block | Ram Nagar 3Rd Street | 120 | 25 | 20.9d | 1.49 |
| No Water Supply | Ram Nagar 3Rd Street | 120 | 6 | 35.8d | 1.01 |
⏱ Recurrence — Repeat Complainants
PDFHow often the same caller comes back. Avg gap = mean days between that caller’s complaints.
| Mobile | Name | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| 8754512765 | Dinesh | 120 | 18 | 17.4d | 1.82 |
| 9841111494 | Mahindran | 120 | 6 | 105.2d | 0.34 |
| Category | Total | Streets | Complainants | Spread |
|---|---|---|---|---|
| Sewer Main Block | 25 | 1 | 8 | |
| No Water Supply | 6 | 1 | 4 | |
| Water Pollution | 4 | 1 | 2 | |
| Sewer - House Block | 1 | 1 | 1 | |
| Water Short Supply | 1 | 1 | 1 |