Repeated Complaints
📄 Complainants PDF 📄 Same-Issue PDF 📄 Recurrence PDF🔁 Repeat Complainants (3 callers with 3+ complaints)
CSVSame mobile number raising 3+ complaints, with their address and the nature of complaints raised. High counts on a single street usually mean an unresolved recurring problem.
| Mobile | Count | Name(s) | Address (Street) | Depot | Nature of Complaint |
|---|---|---|---|---|---|
| 8667204941 | 4 | Prabhakaran | Loop Road | 126 | Sewer Main Block |
| 9677989801 | 3 | Saravanan | Loop Road | 126 | Sewer Machine Hole Open (or) Broken, Sewer Main Block |
| 9941730170 | 3 | Arvnd / Ram Kumar | Loop Road | 126 | Sewer Main Block |
📍 Same Issue · Same Street (1 chronic combinations, 5+ repeats)
CSVStreet + category combinations occurring 5+ times — chronic chokepoints where tickets keep getting closed but the cause isn't fixed.
| Count | Category | Street | Depot |
|---|---|---|---|
| 21 | Sewer Main Block | Loop Road | 126 |
⏱ Recurrence — Same Issue · Same Street
PDFHow fast the same category recurs on a street. Avg gap = mean days between consecutive complaints; higher per-month = faster-recurring, unresolved.
| Category | Street | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| Sewer Main Block | Loop Road | 126 | 21 | 27.5d | 1.14 |
⏱ Recurrence — Repeat Complainants
PDFHow often the same caller comes back. Avg gap = mean days between that caller’s complaints.
| Mobile | Name | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| 8667204941 | Prabhakaran | 126 | 4 | 20.3d | 1.97 |
| 9677989801 | Saravanan | 126 | 3 | 6.5d | 6.89 |
| 9941730170 | Arvnd / Ram Kumar | 126 | 3 | 200.8d | 0.22 |
| Category | Total | Streets | Complainants | Spread |
|---|---|---|---|---|
| Sewer Main Block | 21 | 1 | 13 | |
| No Water Supply | 4 | 1 | 3 | |
| Water Leakage in Service Line / Main Line | 2 | 1 | 2 | |
| Sewer Machine Hole Open (or) Broken | 1 | 1 | 1 |