Repeated Complaints
📄 Complainants PDF 📄 Same-Issue PDF 📄 Recurrence PDF🔁 Repeat Complainants (2 callers with 3+ complaints)
CSVSame mobile number raising 3+ complaints, with their address and the nature of complaints raised. High counts on a single street usually mean an unresolved recurring problem.
| Mobile | Count | Name(s) | Address (Street) | Depot | Nature of Complaint |
|---|---|---|---|---|---|
| 9962120807 | 6 | Dr.Dev Naren / public / V JAYALAKSHMI | Kutty Street | 110 | Sewer - House Block, Sewer Main Block |
| 9940467422 | 4 | joihnpeamkumar / joihnpreamkumar / Shankar Illegal Water Sucking2606140911000012274 141-Kodambakkam High Road 9444111811Area 9 - Teynampet DEP 110 - Nungambakkam, Lake Area, Ch - 34 Call CenterClosed 20/01/2026 09.01 joihnpreamkumar | Kutty Street | 110 | No Water Supply, Water Pollution |
📍 Same Issue · Same Street (2 chronic combinations, 5+ repeats)
CSVStreet + category combinations occurring 5+ times — chronic chokepoints where tickets keep getting closed but the cause isn't fixed.
| Count | Category | Street | Depot |
|---|---|---|---|
| 5 | No Water Supply | Kutty Street | 110 |
| 5 | Sewer Main Block | Kutty Street | 110 |
⏱ Recurrence — Same Issue · Same Street
PDFHow fast the same category recurs on a street. Avg gap = mean days between consecutive complaints; higher per-month = faster-recurring, unresolved.
| Category | Street | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| No Water Supply | Kutty Street | 110 | 5 | 87.2d | 0.43 |
| Sewer Main Block | Kutty Street | 110 | 5 | 52d | 0.72 |
⏱ Recurrence — Repeat Complainants
PDFHow often the same caller comes back. Avg gap = mean days between that caller’s complaints.
| Mobile | Name | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| 9962120807 | Dr.Dev Naren / public | 110 | 6 | 80.8d | 0.45 |
| 9940467422 | joihnpeamkumar / joihn | 110 | 4 | 69.2d | 0.58 |
| Category | Total | Streets | Complainants | Spread |
|---|---|---|---|---|
| No Water Supply | 5 | 1 | 3 | |
| Sewer Main Block | 5 | 1 | 1 | |
| Sewer - House Block | 2 | 1 | 2 | |
| Others | 1 | 1 | 1 | |
| Sewer Machine Hole Open (or) Broken | 1 | 1 | 1 | |
| Water Pollution | 1 | 1 | 1 |