Repeated Complaints
📄 Complainants PDF 📄 Same-Issue PDF 📄 Recurrence PDF🔁 Repeat Complainants (2 callers with 3+ complaints)
CSVSame mobile number raising 3+ complaints, with their address and the nature of complaints raised. High counts on a single street usually mean an unresolved recurring problem.
| Mobile | Count | Name(s) | Address (Street) | Depot | Nature of Complaint |
|---|---|---|---|---|---|
| 9994845460 | 25 | Shanthi | Khan Street | 109 | No Water Supply, Sewer Main Block |
| 9841053976 | 3 | sanjeev | Khan Street | 109 | No Water Supply, Sewer Main Block |
📍 Same Issue · Same Street (2 chronic combinations, 5+ repeats)
CSVStreet + category combinations occurring 5+ times — chronic chokepoints where tickets keep getting closed but the cause isn't fixed.
| Count | Category | Street | Depot |
|---|---|---|---|
| 24 | No Water Supply | Khan Street | 109 |
| 16 | Sewer Main Block | Khan Street | 109 |
⏱ Recurrence — Same Issue · Same Street
PDFHow fast the same category recurs on a street. Avg gap = mean days between consecutive complaints; higher per-month = faster-recurring, unresolved.
| Category | Street | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| No Water Supply | Khan Street | 109 | 24 | 19.3d | 1.62 |
| Sewer Main Block | Khan Street | 109 | 16 | 28.9d | 1.11 |
⏱ Recurrence — Repeat Complainants
PDFHow often the same caller comes back. Avg gap = mean days between that caller’s complaints.
| Mobile | Name | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| 9994845460 | Shanthi | 109 | 25 | 18.1d | 1.72 |
| 9841053976 | sanjeev | 109 | 3 | 210d | 0.21 |
| Category | Total | Streets | Complainants | Spread |
|---|---|---|---|---|
| No Water Supply | 24 | 1 | 4 | |
| Sewer Main Block | 16 | 1 | 9 | |
| Booking Issues | 2 | 1 | 2 | |
| Water Pollution | 2 | 1 | 1 | |
| Sewer - House Block | 1 | 1 | 1 |