Repeated Complaints
📄 Complainants PDF 📄 Same-Issue PDF 📄 Recurrence PDF🔁 Repeat Complainants (2 callers with 3+ complaints)
CSVSame mobile number raising 3+ complaints, with their address and the nature of complaints raised. High counts on a single street usually mean an unresolved recurring problem.
| Mobile | Count | Name(s) | Address (Street) | Depot | Nature of Complaint |
|---|---|---|---|---|---|
| 9840079245 | 4 | SHANKAR | Kasthuri Estate I Street | 118 | Sewer - House Block, Sewer Main Block |
| 9790920047 | 3 | USHA | Kasthuri Estate I Street | 118 | No Water Supply, Sewer Main Block |
📍 Same Issue · Same Street (2 chronic combinations, 5+ repeats)
CSVStreet + category combinations occurring 5+ times — chronic chokepoints where tickets keep getting closed but the cause isn't fixed.
| Count | Category | Street | Depot |
|---|---|---|---|
| 7 | Sewer Main Block | Kasthuri Estate I Street | 118 |
| 5 | No Water Supply | Kasthuri Estate I Street | 118 |
⏱ Recurrence — Same Issue · Same Street
PDFHow fast the same category recurs on a street. Avg gap = mean days between consecutive complaints; higher per-month = faster-recurring, unresolved.
| Category | Street | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| Sewer Main Block | Kasthuri Estate I Street | 118 | 7 | 45.7d | 0.77 |
| No Water Supply | Kasthuri Estate I Street | 118 | 5 | 19.3d | 1.95 |
⏱ Recurrence — Repeat Complainants
PDFHow often the same caller comes back. Avg gap = mean days between that caller’s complaints.
| Mobile | Name | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| 9840079245 | SHANKAR | 118 | 4 | 94d | 0.43 |
| 9790920047 | USHA | 118 | 3 | 52.1d | 0.86 |
| Category | Total | Streets | Complainants | Spread |
|---|---|---|---|---|
| Sewer Main Block | 7 | 1 | 5 | |
| No Water Supply | 5 | 1 | 3 | |
| Others | 2 | 1 | 1 | |
| Sewer - House Block | 2 | 1 | 2 |