CMWSSB Complaint Analytics
Chennai Metro Water · Complaint Intelligence
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Repeated Complaints

📄 Complainants PDF 📄 Same-Issue PDF 📄 Recurrence PDF

🔁 Repeat Complainants (6 callers with 3+ complaints)

CSV

Same mobile number raising 3+ complaints, with their address and the nature of complaints raised. High counts on a single street usually mean an unresolved recurring problem.

MobileCountName(s) Address (Street)DepotNature of Complaint
8148943517 6 JAFFER HUSSAN / WASIM John Mohammed Street 114 Sewer Main Block, Water Pollution
7358542145 4 MOHAMMED John Mohammed Street 114 Sewer Main Block
9940198006 4 nisha parvin John Mohammed Street 114 Sewer Main Block
8072722871 3 Hema John Mohammed Street 114 Water Pollution
8754405145 3 Sivakumar John Mohammed Street 114 Sewer Main Block
9962621359 3 mohammed halli John Mohammed Street 114 Sewer Main Block

📍 Same Issue · Same Street (2 chronic combinations, 5+ repeats)

CSV

Street + category combinations occurring 5+ times — chronic chokepoints where tickets keep getting closed but the cause isn't fixed.

CountCategoryStreetDepot
26 Sewer Main Block John Mohammed Street 114
7 Water Pollution John Mohammed Street 114

⏱ Recurrence — Same Issue · Same Street

PDF

How fast the same category recurs on a street. Avg gap = mean days between consecutive complaints; higher per-month = faster-recurring, unresolved.

CategoryStreetDepot×Avg gap/mo
Sewer Main Block John Mohammed Street 114 26 19.5d 1.6
Water Pollution John Mohammed Street 114 7 57.3d 0.61

⏱ Recurrence — Repeat Complainants

PDF

How often the same caller comes back. Avg gap = mean days between that caller’s complaints.

MobileNameDepot×Avg gap/mo
8148943517 JAFFER HUSSAN / WASIM 114 6 83.3d 0.43
7358542145 MOHAMMED 114 4 13.7d 2.93
9940198006 nisha parvin 114 4 162.4d 0.25
8072722871 Hema 114 3 105.5d 0.43
8754405145 Sivakumar 114 3 180.2d 0.25
9962621359 mohammed halli 114 3 110.4d 0.41

Category-wise Summary

CSV PDF
CategoryTotalStreetsComplainantsSpread
Sewer Main Block 26 1 9
Water Pollution 7 1 4