Repeated Complaints
📄 Complainants PDF 📄 Same-Issue PDF 📄 Recurrence PDF🔁 Repeat Complainants (3 callers with 3+ complaints)
CSVSame mobile number raising 3+ complaints, with their address and the nature of complaints raised. High counts on a single street usually mean an unresolved recurring problem.
| Mobile | Count | Name(s) | Address (Street) | Depot | Nature of Complaint |
|---|---|---|---|---|---|
| 8637615980 | 24 | Mani | Hamilton Bridge 2Nd Street | 121 | Sewer - House Block, Sewer Main Block |
| 9840395960 | 6 | S Y SHAHUL HAMEED / Sewer Main Block26050509121000114487 -Ganesapuram (N) Lane6383771997Area 9 - Teynampet DEP 121 - Mylapore, Brindavan Street, Ch - 04 Consumer Web Portal Closed 06/08/2025 11.28 S Y SHAHUL HAMEED | Hamilton Bridge 2Nd Street | 121 | Sewer Main Block |
| 9677034268 | 3 | Rajesh | Hamilton Bridge 2Nd Street | 121 | Sewer - House Block |
📍 Same Issue · Same Street (2 chronic combinations, 5+ repeats)
CSVStreet + category combinations occurring 5+ times — chronic chokepoints where tickets keep getting closed but the cause isn't fixed.
| Count | Category | Street | Depot |
|---|---|---|---|
| 28 | Sewer Main Block | Hamilton Bridge 2Nd Street | 121 |
| 5 | Sewer - House Block | Hamilton Bridge 2Nd Street | 121 |
⏱ Recurrence — Same Issue · Same Street
PDFHow fast the same category recurs on a street. Avg gap = mean days between consecutive complaints; higher per-month = faster-recurring, unresolved.
| Category | Street | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| Sewer Main Block | Hamilton Bridge 2Nd Street | 121 | 28 | 18.8d | 1.66 |
| Sewer - House Block | Hamilton Bridge 2Nd Street | 121 | 5 | 77.4d | 0.48 |
⏱ Recurrence — Repeat Complainants
PDFHow often the same caller comes back. Avg gap = mean days between that caller’s complaints.
| Mobile | Name | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| 8637615980 | Mani | 121 | 24 | 15.6d | 2 |
| 9840395960 | S Y SHAHUL HAMEED / Se | 121 | 6 | 77d | 0.47 |
| 9677034268 | Rajesh | 121 | 3 | 12d | 3.75 |
| Category | Total | Streets | Complainants | Spread |
|---|---|---|---|---|
| Sewer Main Block | 28 | 1 | 2 | |
| Sewer - House Block | 5 | 1 | 2 | |
| Water Pollution | 1 | 1 | 1 |