Repeated Complaints
📄 Complainants PDF 📄 Same-Issue PDF 📄 Recurrence PDF🔁 Repeat Complainants (5 callers with 3+ complaints)
CSVSame mobile number raising 3+ complaints, with their address and the nature of complaints raised. High counts on a single street usually mean an unresolved recurring problem.
| Mobile | Count | Name(s) | Address (Street) | Depot | Nature of Complaint |
|---|---|---|---|---|---|
| 9043038821 | 5 | Syed | Eldams Road | 123 | Sewer Main Block |
| 9840107389 | 5 | S REVATHY & S MUTHUKUMARAVEL | Eldams Road | 123 | Sewer - House Block, Sewer Main Block, Water Pollution |
| 9042371431 | 3 | Kumar / KUSUM MAHESWARI | Eldams Road | 123 | Sewer - House Block, Sewer Main Block |
| 9841368277 | 3 | SOWDHARAJAN | Eldams Road | 118, 123 | Sewer Main Block |
| 9962212492 | 3 | V.M.SANTHANAM | Eldams Road | 123 | Sewer - House Block, Sewer Main Block |
📍 Same Issue · Same Street (2 chronic combinations, 5+ repeats)
CSVStreet + category combinations occurring 5+ times — chronic chokepoints where tickets keep getting closed but the cause isn't fixed.
| Count | Category | Street | Depot |
|---|---|---|---|
| 35 | Sewer Main Block | Eldams Road | 123 |
| 6 | Sewer - House Block | Eldams Road | 123 |
⏱ Recurrence — Same Issue · Same Street
PDFHow fast the same category recurs on a street. Avg gap = mean days between consecutive complaints; higher per-month = faster-recurring, unresolved.
| Category | Street | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| Sewer Main Block | Eldams Road | 123 | 35 | 16.2d | 1.9 |
| Sewer - House Block | Eldams Road | 123 | 6 | 94.4d | 0.38 |
⏱ Recurrence — Repeat Complainants
PDFHow often the same caller comes back. Avg gap = mean days between that caller’s complaints.
| Mobile | Name | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| 9043038821 | Syed | 123 | 5 | 49.1d | 0.76 |
| 9840107389 | S REVATHY & S MUTHUKUM | 123 | 5 | 36.2d | 1.04 |
| 9042371431 | Kumar / KUSUM MAHESWAR | 123 | 3 | 136d | 0.33 |
| 9841368277 | SOWDHARAJAN | 118, 123 | 3 | 2d | 22.79 |
| 9962212492 | V.M.SANTHANAM | 123 | 3 | 26.5d | 1.7 |
| Category | Total | Streets | Complainants | Spread |
|---|---|---|---|---|
| Sewer Main Block | 36 | 1 | 25 | |
| Sewer - House Block | 6 | 1 | 4 | |
| Water Pollution | 4 | 1 | 4 | |
| Others | 2 | 1 | 2 | |
| Sewer Machine Hole Open (or) Broken | 2 | 1 | 2 | |
| New Water Connection Renewal | 1 | 1 | 1 | |
| Water Short Supply | 1 | 1 | 1 | |
| No Water Supply | 1 | 1 | 1 | |
| Water Leakage in Service Line / Main Line | 1 | 1 | 1 |