CMWSSB Complaint Analytics
Chennai Metro Water · Complaint Intelligence
Reset

Repeated Complaints

📄 Complainants PDF 📄 Same-Issue PDF 📄 Recurrence PDF

🔁 Repeat Complainants (4 callers with 3+ complaints)

CSV

Same mobile number raising 3+ complaints, with their address and the nature of complaints raised. High counts on a single street usually mean an unresolved recurring problem.

MobileCountName(s) Address (Street)DepotNature of Complaint
9962516620 10 Vaithesh C.n.krishnasamy Lane 114 Sewer Main Block
9282230359 9 GOPAL C.n.krishnasamy Lane 114 Sewer Main Block
9941195096 7 IBRAHIMSHA / IBRAHISHA / KHADAR BATCHA C.n.krishnasamy Lane 114 No Water Supply, Others, Sewer - House Block
8825969822 6 BOISKAN C.n.krishnasamy Lane 114 Sewer Main Block

📍 Same Issue · Same Street (1 chronic combinations, 5+ repeats)

CSV

Street + category combinations occurring 5+ times — chronic chokepoints where tickets keep getting closed but the cause isn't fixed.

CountCategoryStreetDepot
29 Sewer Main Block C.n.krishnasamy Lane 114

⏱ Recurrence — Same Issue · Same Street

PDF

How fast the same category recurs on a street. Avg gap = mean days between consecutive complaints; higher per-month = faster-recurring, unresolved.

CategoryStreetDepot×Avg gap/mo
Sewer Main Block C.n.krishnasamy Lane 114 29 19.4d 1.6

⏱ Recurrence — Repeat Complainants

PDF

How often the same caller comes back. Avg gap = mean days between that caller’s complaints.

MobileNameDepot×Avg gap/mo
9962516620 Vaithesh 114 10 57.4d 0.58
9282230359 GOPAL 114 9 67.9d 0.5
9941195096 IBRAHIMSHA / IBRAHISHA 114 7 64.5d 0.54
8825969822 BOISKAN 114 6 31d 1.16

Category-wise Summary

CSV PDF
CategoryTotalStreetsComplainantsSpread
Sewer Main Block 29 1 6
Sewer - House Block 3 1 1
No Water Supply 2 1 1
Others 2 1 1