CMWSSB Complaint Analytics
Chennai Metro Water · Complaint Intelligence
Reset

Repeated Complaints

📄 Complainants PDF 📄 Same-Issue PDF 📄 Recurrence PDF

🔁 Repeat Complainants (5 callers with 3+ complaints)

CSV

Same mobile number raising 3+ complaints, with their address and the nature of complaints raised. High counts on a single street usually mean an unresolved recurring problem.

MobileCountName(s) Address (Street)DepotNature of Complaint
9176269426 15 KRISHNAN Buchi Babu Street 114 No Water Supply, Sewer Main Block
9840051617 7 mothilal jain / MOTILAL K JAIN Buchi Babu Street 114 No Water Supply, Sewer - House Block
9003348735 6 Saddiq Bai Buchi Babu Street 114 No Water Supply, Sewer Main Block
9444040770 5 J.RAMESH Buchi Babu Street 114 No Water Supply, Sewer Main Block
9444388201 3 Saddiq Bai / SYED SATHIK MADANI Buchi Babu Street 114 No Water Supply, Others

📍 Same Issue · Same Street (2 chronic combinations, 5+ repeats)

CSV

Street + category combinations occurring 5+ times — chronic chokepoints where tickets keep getting closed but the cause isn't fixed.

CountCategoryStreetDepot
19 Sewer Main Block Buchi Babu Street 114
18 No Water Supply Buchi Babu Street 114

⏱ Recurrence — Same Issue · Same Street

PDF

How fast the same category recurs on a street. Avg gap = mean days between consecutive complaints; higher per-month = faster-recurring, unresolved.

CategoryStreetDepot×Avg gap/mo
Sewer Main Block Buchi Babu Street 114 19 27.6d 1.15
No Water Supply Buchi Babu Street 114 18 22.3d 1.43

⏱ Recurrence — Repeat Complainants

PDF

How often the same caller comes back. Avg gap = mean days between that caller’s complaints.

MobileNameDepot×Avg gap/mo
9176269426 KRISHNAN 114 15 35.5d 0.91
9840051617 mothilal jain / MOTILA 114 7 19.5d 1.79
9003348735 Saddiq Bai 114 6 42.9d 0.84
9444040770 J.RAMESH 114 5 126d 0.3
9444388201 Saddiq Bai / SYED SATH 114 3 9.7d 4.64

Category-wise Summary

CSV PDF
CategoryTotalStreetsComplainantsSpread
Sewer Main Block 19 1 5
No Water Supply 18 1 6
Others 1 1 1
Sewer - House Block 1 1 1