Repeated Complaints
📄 Complainants PDF 📄 Same-Issue PDF 📄 Recurrence PDF🔁 Repeat Complainants (3 callers with 3+ complaints)
CSVSame mobile number raising 3+ complaints, with their address and the nature of complaints raised. High counts on a single street usually mean an unresolved recurring problem.
| Mobile | Count | Name(s) | Address (Street) | Depot | Nature of Complaint |
|---|---|---|---|---|---|
| 9840198478 | 3 | Mohan | Appu 1St Street | 124, 125 | No Water Supply |
| 9840383784 | 3 | abdul | Appu 1St Street | 125 | Sewer Main Block |
| 9841008678 | 3 | dr.u.v.ramakrishnan | Appu 1St Street | 125 | No Water Supply, Water Short Supply |
📍 Same Issue · Same Street (2 chronic combinations, 5+ repeats)
CSVStreet + category combinations occurring 5+ times — chronic chokepoints where tickets keep getting closed but the cause isn't fixed.
| Count | Category | Street | Depot |
|---|---|---|---|
| 8 | Sewer Main Block | Appu 1St Street | 125 |
| 5 | No Water Supply | Appu 1St Street | 125 |
⏱ Recurrence — Same Issue · Same Street
PDFHow fast the same category recurs on a street. Avg gap = mean days between consecutive complaints; higher per-month = faster-recurring, unresolved.
| Category | Street | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| Sewer Main Block | Appu 1St Street | 125 | 8 | 71.9d | 0.48 |
| No Water Supply | Appu 1St Street | 125 | 5 | 117.9d | 0.32 |
⏱ Recurrence — Repeat Complainants
PDFHow often the same caller comes back. Avg gap = mean days between that caller’s complaints.
| Mobile | Name | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| 9840198478 | Mohan | 124, 125 | 3 | 9.7d | 4.63 |
| 9840383784 | abdul | 125 | 3 | 28d | 1.61 |
| 9841008678 | dr.u.v.ramakrishnan | 125 | 3 | 226d | 0.2 |
| Category | Total | Streets | Complainants | Spread |
|---|---|---|---|---|
| Sewer Main Block | 8 | 1 | 6 | |
| No Water Supply | 6 | 1 | 3 | |
| Water Pollution | 1 | 1 | 1 | |
| Water Short Supply | 1 | 1 | 1 |