Repeated Complaints
📄 Complainants PDF 📄 Same-Issue PDF 📄 Recurrence PDF🔁 Repeat Complainants (5 callers with 3+ complaints)
CSVSame mobile number raising 3+ complaints, with their address and the nature of complaints raised. High counts on a single street usually mean an unresolved recurring problem.
| Mobile | Count | Name(s) | Address (Street) | Depot | Nature of Complaint |
|---|---|---|---|---|---|
| 8015561320 | 8 | P KASTURI BAI AND SEVEN OTHERS / PARAMANTHAN | Anna Salai | 111 | Sewer Main Block |
| 8610728525 | 4 | sakthival | Anna Salai | 111 | Sewer Main Block |
| 8838184801 | 3 | Dai_Bodysoda | Anna Salai | 111 | Sewer Main Block |
| 9841331943 | 3 | SHOBA BAI, V. VINEET BAFNA | Anna Salai | 111 | Booking Issues, Others, Sewer Main Block |
| 9940268844 | 3 | thavamani | Anna Salai | 111 | Sewer Main Block |
📍 Same Issue · Same Street (2 chronic combinations, 5+ repeats)
CSVStreet + category combinations occurring 5+ times — chronic chokepoints where tickets keep getting closed but the cause isn't fixed.
| Count | Category | Street | Depot |
|---|---|---|---|
| 55 | Sewer Main Block | Anna Salai | 111 |
| 12 | No Water Supply | Anna Salai | 111 |
⏱ Recurrence — Same Issue · Same Street
PDFHow fast the same category recurs on a street. Avg gap = mean days between consecutive complaints; higher per-month = faster-recurring, unresolved.
| Category | Street | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| Sewer Main Block | Anna Salai | 111 | 55 | 10.2d | 2.98 |
| No Water Supply | Anna Salai | 111 | 12 | 47.8d | 0.68 |
⏱ Recurrence — Repeat Complainants
PDFHow often the same caller comes back. Avg gap = mean days between that caller’s complaints.
| Mobile | Name | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| 8015561320 | P KASTURI BAI AND SEVE | 111 | 8 | 19.4d | 1.77 |
| 8610728525 | sakthival | 111 | 4 | 22.8d | 1.76 |
| 8838184801 | Dai_Bodysoda | 111 | 3 | 93.9d | 0.48 |
| 9841331943 | SHOBA BAI, V. VINEET B | 111 | 3 | 137d | 0.33 |
| 9940268844 | thavamani | 111 | 3 | 215.1d | 0.21 |
| Category | Total | Streets | Complainants | Spread |
|---|---|---|---|---|
| Sewer Main Block | 56 | 1 | 34 | |
| No Water Supply | 12 | 1 | 9 | |
| Others | 3 | 1 | 3 | |
| Sewer - House Block | 3 | 1 | 2 | |
| Water Leakage in Service Line / Main Line | 3 | 1 | 3 | |
| Water Short Supply | 2 | 1 | 2 | |
| Booking Issues | 1 | 1 | 1 | |
| Hand Pump Repair | 1 | 1 | 1 |