📈
Overall trend
26 complaints in this window
⚠️
Rising issue (last 30 days)
Sewer Main Block
▲ +5
⏳
Open backlog
0 open / escalated
· 100% closed
📍
Fastest-recurring hotspot
Ameer Johnstreet
· Sewer Main Block ×18 · 1.11/mo
26
Total Complaints
26
Closed · 100%
0
Open / Escalated
1
Streets Affected
15
Distinct Complainants
Reporting Period
03 Apr 2025, 10:20
→ 04 Sep 2026, 16:20
→ 04 Sep 2026, 16:20
Complaint Categories
CSVMonthly Trend (with 3-month average)
Status
Complaint Mode
Top Streets
View all| Street | Depot | Complaints | People |
|---|---|---|---|
| Ameer Johnstreet | DEP 109 | 26 | 15 |
| Street | Depot | Sewer | People |
|---|---|---|---|
| Ameer Johnstreet | 109 | 12 |
| Street | Depot | Water | People |
|---|---|---|---|
| Ameer Johnstreet | 109 | 3 |
🔁 Recurrence — how often the same issue comes back (same category · same street)
PDF| Category | Street | Depot | Times | Span (days) | Avg gap (days) | Per month |
|---|---|---|---|---|---|---|
| Sewer Main Block | Ameer Johnstreet | 109 | 18 | 487 | 28.7 | 1.11 |
| No Water Supply | Ameer Johnstreet | 109 | 4 | 474 | 158 | 0.25 |
Avg gap = average days between consecutive complaints of that type on that street. Lower gap / higher “per month” = a faster-recurring, unresolved problem.
🔬 Advanced Analysis
Pareto — the vital few (which categories drive most complaints)
Categories ordered by volume with their cumulative share. The highlighted rows are the smallest set that together account for ~80% of all complaints — fix these first.
| Category | Count | Share | Cumulative |
|---|---|---|---|
| Sewer Main Block vital | 18 | 69.2% | |
| No Water Supply vital | 4 | 15.4% | |
| Others | 1 | 3.8% | |
| Sewer - House Block | 1 | 3.8% | |
| Sewer Machine Hole Open (or) Broken | 1 | 3.8% | |
| Water Pollution | 1 | 3.8% |
When complaints arrive (weekday × time of day)
Load pattern across the week — darker cells are busier six-hour windows. Useful for staffing and planning proactive checks before the peak.
| Night | Morning | Afternoon | Evening | Total | |
|---|---|---|---|---|---|
| Mon | 2 | 1 | 3 | ||
| Tue | 2 | 3 | 5 | ||
| Wed | 5 | 5 | |||
| Thu | 1 | 1 | |||
| Fri | 2 | 2 | 1 | 5 | |
| Sat | 3 | 1 | 4 | ||
| Sun | 2 | 1 | 3 | ||
| Total | 0 | 17 | 8 | 1 | 26 |
Linked problems (category pairs that hit the same streets)
Pairs of issue types that recur together on the same street, ranked by the number of streets where both appear. Strong pairs point to a shared root cause worth fixing in one visit.
| Problem A | Problem B | Shared streets |
|---|---|---|
| Not enough overlapping complaints in this scope. | ||