CMWSSB Complaint Analytics
Chennai Metro Water · Complaint Intelligence
Reset
Showing All depots 12 Mar 2025, 13:53 – 03 Jan 2026, 17:25
Use the Depot filter above to change scope
📈
Overall trend
9 complaints in this window
Open backlog
0 open / escalated · worst: 110 (0)
9
Total Complaints
9
Closed · 100%
0
Open / Escalated
8
Streets Affected
8
Distinct Complainants
Reporting Period
12 Mar 2025, 13:53
03 Jan 2026, 17:25
Download report: 📄 Overview PDF 📄 Street×Category PDF 📄 Recurrence PDF ⬇ Street Frequency CSV ⬇ Full data CSV

Complaints by Depot (closed vs open)

Depot Comparison

DepotTotalClosedOpenStreets
DEP 110 3 3 (100%) 0 2
DEP 112 2 2 (100%) 0 2
DEP 109 2 2 (100%) 0 2
DEP 113 1 1 (100%) 0 1
DEP 121 1 1 (100%) 0 1

Complaint Categories

CSV

Monthly Trend (with 3-month average)

Status

Complaint Mode

Top Streets

View all
StreetDepotComplaintsPeople
Harrington Road 7Th Avenue DEP 110 2 1
Krishnapuram DEP 109 1 1
Vada Agaram 1St Street DEP 109 1 1
Appasamy Street DEP 110 1 1
Easwar Nagar 3Rd Street DEP 112 1 1
Trustpuram 4Th Cross Street DEP 112 1 1
Partha Sarathypuram Lane DEP 113 1 1
Thulukanam Garden 2Nd Lane DEP 121 1 1

🛠 Sewer Complaints (main block · house block · overflow)

CSV PDF
StreetDepotSewerPeople
Bajanai Koil Street (North) 109 99 12
Sivan Koil Street 112 88 19
Venkatachalam Street 119 79 43
Sivan Koil South Street 112 75 24
Pooramprakashrao Road 119 74 22
Choolaimedu High Road 112 70 33
Sowrashtra Nagar 1St Street 112 65 16
Habibullah Road 113 65 42
Periya Malaiyappan Street 119 61 26
Muzafar Jung Bahadur Street 115 59 25

🚰 Water Complaints (no supply · short supply · leaks)

CSV PDF
StreetDepotWaterPeople
Habibullah Road 113 31 21
Unnamalai Amman Street 113 28 14
Khan Street 109 24 4
Venkatachalam Street 119 21 16
Avvai Shanmugam Salai 118 20 10
Gangai Amman Koil Street 119 20 7
Habibullah Shahib Cross Street 114 19 4
Vannier Street 109 18 14
Partha Sarathy Puram 113 18 10
Buchi Babu Street 114 18 6

💧 Water Pollution (pollution complaints)

CSV PDF
StreetDepotPollut.People
Thalayari Street 115 18 6
Mufthi Amirullah Shahib Street 114 16 1
Dr. Natesan Ist Lane 120 15 7
Fakkir Sahib Street 114 13 9
Thomaiappan Street 118 13 2
North Crescent Road 117 12 12
Srinivasaperumal Sannathi II Street 118 12 5
Gajabathy Lala Street 120 12 6
Kamaraj Street 123 12 6
Raja Annamalaipuram 4Th Main Road 123 12 10

🔁 Recurrence — how often the same issue comes back (same category · same street)

PDF
CategoryStreetDepotTimesSpan (days)Avg gap (days)Per month
No issue recurred often enough in this scope.

Avg gap = average days between consecutive complaints of that type on that street. Lower gap / higher “per month” = a faster-recurring, unresolved problem.

🔬 Advanced Analysis

Pareto — the vital few (which categories drive most complaints)

Categories ordered by volume with their cumulative share. The highlighted rows are the smallest set that together account for ~80% of all complaints — fix these first.

CategoryCountShareCumulative
Unclosed Roads vital 9 100% 100%

When complaints arrive (weekday × time of day)

Load pattern across the week — darker cells are busier six-hour windows. Useful for staffing and planning proactive checks before the peak.

NightMorningAfternoonEveningTotal
Mon 1 1
Tue 1 1 2
Wed 1 1
Thu 0
Fri 2 1 3
Sat 1 1
Sun 1 1
Total 0360 9

Linked problems (category pairs that hit the same streets)

Pairs of issue types that recur together on the same street, ranked by the number of streets where both appear. Strong pairs point to a shared root cause worth fixing in one visit.

Problem AProblem BShared streets
Not enough overlapping complaints in this scope.