Repeated Complaints
📄 Complainants PDF 📄 Same-Issue PDF 📄 Recurrence PDF🔁 Repeat Complainants (4 callers with 3+ complaints)
CSVSame mobile number raising 3+ complaints, with their address and the nature of complaints raised. High counts on a single street usually mean an unresolved recurring problem.
| Mobile | Count | Name(s) | Address (Street) | Depot | Nature of Complaint |
|---|---|---|---|---|---|
| 9962510100 | 14 | Daisy Leakage of Tank26061609118000211685 st-Nallan Street9840098513Area 9 - Teynampet DEP 118 - Gopalapuram, Conronsmith Road, Ch - 86 Consumer Web Portal Closed 17/07/2025 18.35 LATHAMANIVANNAN AND 2 OTHERS / LATHAMANIVANNAN AND 2 OTHERS / Shanmugam | Avvai Shanmugam Salai | 118 | No Water Supply, Sewer - House Block, Sewer Machine Hole Open (or) Broken, Sewer Main Block |
| 9840768917 | 12 | GOMATHI KRISHNAN | Avvai Shanmugam Salai | 118 | No Water Supply, Sewer Main Block |
| 9841325945 | 6 | Vasantha M K | Avvai Shanmugam Salai | 118 | No Water Supply, Sewer Main Block |
| 9840444989 | 3 | Ashraf | Avvai Shanmugam Salai | 118 | Others, Sewer - House Block, Water Pollution |
📍 Same Issue · Same Street (2 chronic combinations, 5+ repeats)
CSVStreet + category combinations occurring 5+ times — chronic chokepoints where tickets keep getting closed but the cause isn't fixed.
| Count | Category | Street | Depot |
|---|---|---|---|
| 26 | Sewer Main Block | Avvai Shanmugam Salai | 118 |
| 20 | No Water Supply | Avvai Shanmugam Salai | 118 |
⏱ Recurrence — Same Issue · Same Street
PDFHow fast the same category recurs on a street. Avg gap = mean days between consecutive complaints; higher per-month = faster-recurring, unresolved.
| Category | Street | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| Sewer Main Block | Avvai Shanmugam Salai | 118 | 26 | 21.4d | 1.46 |
| No Water Supply | Avvai Shanmugam Salai | 118 | 20 | 28.5d | 1.11 |
⏱ Recurrence — Repeat Complainants
PDFHow often the same caller comes back. Avg gap = mean days between that caller’s complaints.
| Mobile | Name | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| 9962510100 | Daisy Leakage of Tank2 | 118 | 14 | 36.8d | 0.88 |
| 9840768917 | GOMATHI KRISHNAN | 118 | 12 | 44.8d | 0.73 |
| 9841325945 | Vasantha M K | 118 | 6 | 48.8d | 0.74 |
| 9840444989 | Ashraf | 118 | 3 | 174.6d | 0.26 |
| Category | Total | Streets | Complainants | Spread |
|---|---|---|---|---|
| Sewer Main Block | 26 | 1 | 13 | |
| No Water Supply | 20 | 1 | 10 | |
| Sewer - House Block | 4 | 1 | 4 | |
| Sewer Machine Hole Open (or) Broken | 3 | 1 | 1 | |
| Others | 2 | 1 | 2 | |
| New Water Connection Renewal | 1 | 1 | 1 | |
| Water Pollution | 1 | 1 | 1 |