CMWSSB Complaint Analytics
Chennai Metro Water · Complaint Intelligence
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Repeated Complaints

📄 Complainants PDF 📄 Same-Issue PDF 📄 Recurrence PDF

🔁 Repeat Complainants (5 callers with 3+ complaints)

CSV

Same mobile number raising 3+ complaints, with their address and the nature of complaints raised. High counts on a single street usually mean an unresolved recurring problem.

MobileCountName(s) Address (Street)DepotNature of Complaint
9840871973 14 ABHAYAMBAL KRISHNAMURTI, C. KARTIK KRISHNAMURTI / C. S. KRISHNAMURTI, ABHAYAMBAL KRISHNAMURTI / Murti Sriram Colony 123 Sewer Main Block
9500082470 9 GANESAN Sriram Colony 123 Sewer Main Block
9600155390 9 Krishna Moorthy Sriram Colony 123 Sewer Main Block
9840595556 6 SHANTHA Sriram Colony 123 Sewer Main Block
9791099284 3 ANURADHA Sriram Colony 123 Sewer Main Block

📍 Same Issue · Same Street (1 chronic combinations, 5+ repeats)

CSV

Street + category combinations occurring 5+ times — chronic chokepoints where tickets keep getting closed but the cause isn't fixed.

CountCategoryStreetDepot
48 Sewer Main Block Sriram Colony 123

⏱ Recurrence — Same Issue · Same Street

PDF

How fast the same category recurs on a street. Avg gap = mean days between consecutive complaints; higher per-month = faster-recurring, unresolved.

CategoryStreetDepot×Avg gap/mo
Sewer Main Block Sriram Colony 123 48 10.3d 2.97

⏱ Recurrence — Repeat Complainants

PDF

How often the same caller comes back. Avg gap = mean days between that caller’s complaints.

MobileNameDepot×Avg gap/mo
9840871973 ABHAYAMBAL KRISHNAMURT 123 14 33.9d 0.95
9500082470 GANESAN 123 9 35.5d 0.95
9600155390 Krishna Moorthy 123 9 28.2d 1.2
9840595556 SHANTHA 123 6 97d 0.37
9791099284 ANURADHA 123 3 106.5d 0.42

Category-wise Summary

CSV PDF
CategoryTotalStreetsComplainantsSpread
Sewer Main Block 48 1 10