🔁 Repeat Complainants (2 callers with 3+ complaints)
CSV
Same mobile number raising 3+ complaints, with their address and the nature of complaints raised. High counts on a single street usually mean an unresolved recurring problem.
📍 Same Issue · Same Street (2 chronic combinations, 5+ repeats)
CSV
Street + category combinations occurring 5+ times — chronic chokepoints where tickets keep getting closed but the cause isn't fixed.
⏱ Recurrence — Same Issue · Same Street
PDFHow fast the same category recurs on a street. Avg gap = mean days between consecutive complaints; higher per-month = faster-recurring, unresolved.
⏱ Recurrence — Repeat Complainants
PDFHow often the same caller comes back. Avg gap = mean days between that caller’s complaints.