CMWSSB Complaint Analytics
Chennai Metro Water · Complaint Intelligence
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Repeated Complaints

📄 Complainants PDF 📄 Same-Issue PDF 📄 Recurrence PDF

🔁 Repeat Complainants (4 callers with 3+ complaints)

CSV

Same mobile number raising 3+ complaints, with their address and the nature of complaints raised. High counts on a single street usually mean an unresolved recurring problem.

MobileCountName(s) Address (Street)DepotNature of Complaint
8608226662 3 Farooq / FARROQ Asudeenkhan Street 114 Sewer Main Block
9025693336 3 Syed kasim Asudeenkhan Street 114 Sewer Main Block
9361554219 3 ILIYAS Asudeenkhan Street 114 Sewer Main Block
9940225510 3 FARIDA BEGUM / K Farida begum / SAKINA SADIQA Asudeenkhan Street 114 Sewer Main Block

📍 Same Issue · Same Street (1 chronic combinations, 5+ repeats)

CSV

Street + category combinations occurring 5+ times — chronic chokepoints where tickets keep getting closed but the cause isn't fixed.

CountCategoryStreetDepot
18 Sewer Main Block Asudeenkhan Street 114

⏱ Recurrence — Same Issue · Same Street

PDF

How fast the same category recurs on a street. Avg gap = mean days between consecutive complaints; higher per-month = faster-recurring, unresolved.

CategoryStreetDepot×Avg gap/mo
Sewer Main Block Asudeenkhan Street 114 18 26.9d 1.18

⏱ Recurrence — Repeat Complainants

PDF

How often the same caller comes back. Avg gap = mean days between that caller’s complaints.

MobileNameDepot×Avg gap/mo
8608226662 Farooq / FARROQ 114 3 149.5d 0.3
9025693336 Syed kasim 114 3 18d 2.51
9361554219 ILIYAS 114 3 21.4d 2.1
9940225510 FARIDA BEGUM / K Farid 114 3 43d 1.05

Category-wise Summary

CSV PDF
CategoryTotalStreetsComplainantsSpread
Sewer Main Block 18 1 9