Repeated Complaints
📄 Complainants PDF 📄 Same-Issue PDF 📄 Recurrence PDF🔁 Repeat Complainants (3 callers with 3+ complaints)
CSVSame mobile number raising 3+ complaints, with their address and the nature of complaints raised. High counts on a single street usually mean an unresolved recurring problem.
| Mobile | Count | Name(s) | Address (Street) | Depot | Nature of Complaint |
|---|---|---|---|---|---|
| 9444260830 | 5 | VASANTHA KUMARI | Venkatasamy Street | 125 | Sewer Main Block |
| 9962592122 | 4 | Vanitha | Venkatasamy Street | 125 | Sewer Main Block |
| 9841059566 | 3 | CHRISTY / Sewer - House Block26052909125000117994 78-Nochikuppam Slum7299425557Area 9 - Teynampet DEP 125 - Mylapore, Karaneeswarar Koil Street, Ch - 04 Call CenterClosed 19/04/2026 14.39 CHRISTY | Venkatasamy Street | 125 | Sewer Main Block |
📍 Same Issue · Same Street (1 chronic combinations, 5+ repeats)
CSVStreet + category combinations occurring 5+ times — chronic chokepoints where tickets keep getting closed but the cause isn't fixed.
| Count | Category | Street | Depot |
|---|---|---|---|
| 26 | Sewer Main Block | Venkatasamy Street | 125 |
⏱ Recurrence — Same Issue · Same Street
PDFHow fast the same category recurs on a street. Avg gap = mean days between consecutive complaints; higher per-month = faster-recurring, unresolved.
| Category | Street | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| Sewer Main Block | Venkatasamy Street | 125 | 26 | 21.9d | 1.43 |
⏱ Recurrence — Repeat Complainants
PDFHow often the same caller comes back. Avg gap = mean days between that caller’s complaints.
| Mobile | Name | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| 9444260830 | VASANTHA KUMARI | 125 | 5 | 69.8d | 0.54 |
| 9962592122 | Vanitha | 125 | 4 | 138.3d | 0.29 |
| 9841059566 | CHRISTY / Sewer - Hous | 125 | 3 | 66.2d | 0.68 |
| Category | Total | Streets | Complainants | Spread |
|---|---|---|---|---|
| Sewer Main Block | 26 | 1 | 14 |