CMWSSB Complaint Analytics
Chennai Metro Water · Complaint Intelligence
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Showing DEP 109 18 Jul 2025, 11:26 – 12 Sep 2025, 13:02
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📈
Overall trend
2 complaints in this window
Open backlog
0 open / escalated · 100% closed
2
Total Complaints
2
Closed · 100%
0
Open / Escalated
2
Streets Affected
2
Distinct Complainants
Reporting Period
18 Jul 2025, 11:26
12 Sep 2025, 13:02
Download report: 📄 Overview PDF 📄 Street×Category PDF 📄 Recurrence PDF ⬇ Street Frequency CSV ⬇ Full data CSV

Complaint Categories

CSV

Monthly Trend (with 3-month average)

Status

Complaint Mode

Top Streets

View all
StreetDepotComplaintsPeople
Krishnapuram DEP 109 1 1
Vada Agaram 1St Street DEP 109 1 1

🛠 Sewer Complaints (main block · house block · overflow)

CSV PDF
StreetDepotSewerPeople
Bajanai Koil Street (North) 109 99 12
Venkateswara Lane 109 51 11
Bajanai Koil Street (South) 109 40 7
Nelson Manickam Road 109 40 21
Periyar Pathai 109 36 17
Bajanai Koil Street Lane 109 35 8
Vannier 2Nd Street 109 31 12
Vada Agaram 1St Street 109 29 14
Kalyanapuram 109 28 7
Basha Street 109 27 17

🚰 Water Complaints (no supply · short supply · leaks)

CSV PDF
StreetDepotWaterPeople
Khan Street 109 24 4
Vannier Street 109 18 14
Thiruvallivarpuram 1 St Street 109 13 8
Vannier 1St Street 109 12 6
Vannier 2Nd Street 109 12 4
Thiruvallivarpuram 2Nd Street 109 11 8
Bajanai Koil Street (East) 109 10 9
Thiruvengadapuram 1St Street 109 9 6
Krishnapuram 109 8 7
Vada Agaram 1St Street 109 8 6

💧 Water Pollution (pollution complaints)

CSV PDF
StreetDepotPollut.People
Basha Street 109 11 9
Venkateswara Lane 109 8 4
Periyar Pathai 109 7 6
Thiruvallivarpuram 1 St Street 109 7 5
Abdullah Street 109 6 4
South Gangai Amman Koil 2Nd Street 109 5 5
Sriramaburam 2Nd Street 109 5 2
Thiruvallivarpuram 2Nd Street 109 5 1
Vannier 2Nd Lane 109 5 2
Bajanai Koil Street (East) 109 4 3

🔁 Recurrence — how often the same issue comes back (same category · same street)

PDF
CategoryStreetDepotTimesSpan (days)Avg gap (days)Per month
No issue recurred often enough in this scope.

Avg gap = average days between consecutive complaints of that type on that street. Lower gap / higher “per month” = a faster-recurring, unresolved problem.

🔬 Advanced Analysis

Pareto — the vital few (which categories drive most complaints)

Categories ordered by volume with their cumulative share. The highlighted rows are the smallest set that together account for ~80% of all complaints — fix these first.

CategoryCountShareCumulative
Unclosed Roads vital 2 100% 100%

When complaints arrive (weekday × time of day)

Load pattern across the week — darker cells are busier six-hour windows. Useful for staffing and planning proactive checks before the peak.

NightMorningAfternoonEveningTotal
Mon 0
Tue 0
Wed 0
Thu 0
Fri 1 1 2
Sat 0
Sun 0
Total 0110 2

Linked problems (category pairs that hit the same streets)

Pairs of issue types that recur together on the same street, ranked by the number of streets where both appear. Strong pairs point to a shared root cause worth fixing in one visit.

Problem AProblem BShared streets
Not enough overlapping complaints in this scope.