CMWSSB Complaint Analytics
Chennai Metro Water · Complaint Intelligence
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Showing DEP 114 07 Mar 2025, 17:16 – 01 Sep 2026, 14:33
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📈
Overall trend
36 complaints in this window
Open backlog
0 open / escalated · 100% closed
36
Total Complaints
36
Closed · 100%
0
Open / Escalated
26
Streets Affected
32
Distinct Complainants
Reporting Period
07 Mar 2025, 17:16
01 Sep 2026, 14:33
Download report: 📄 Overview PDF 📄 Street×Category PDF 📄 Recurrence PDF ⬇ Street Frequency CSV ⬇ Full data CSV

Complaint Categories

CSV

Monthly Trend (with 3-month average)

Status

Complaint Mode

Top Streets

View all
StreetDepotComplaintsPeople
Office Venkatachala Street DEP 114 3 3
Bharathi Salai (Pycrafs Road) DEP 114 2 2
C.n.krishnasamy Lane DEP 114 2 1
Gurusamy Street DEP 114 2 1
Kuppumuthu Street DEP 114 2 1
Lalmohamed Cross Street DEP 114 2 2
Lalmohamed Street DEP 114 2 1
Parthasarathy Naidu Street DEP 114 2 2
Quaide Millath Road DEP 114 2 2
Asudeenkhan Street DEP 114 1 1
Azizudeen Khan Street DEP 114 1 1
Big Street Liberty Lane DEP 114 1 1

🛠 Sewer Complaints (main block · house block · overflow)

CSV PDF
StreetDepotSewerPeople
Quaide Millath Road 114 54 29
Bells Road 114 39 12
Bangaru Street 114 36 20
C.n.krishnasamy Lane 114 32 7
Lalmohamed Cross Street 114 28 11
Mayor Chitti Babu Street 114 28 9
Dowlath Khan Street 114 27 9
Fakkir Sahib Street 114 27 15
John Mohammed Street 114 26 9
Mohamed Abdulla 1St Street 114 26 8

🚰 Water Complaints (no supply · short supply · leaks)

CSV PDF
StreetDepotWaterPeople
Habibullah Shahib Cross Street 114 19 4
Buchi Babu Street 114 18 6
Asudeenkhan Street 114 12 6
Azizudeen Khan Street 114 8 4
Mohamed Abdulla 1St Street 114 7 4
Bharathi Salai (Pycrafs Road) 114 6 5
Mufthi Amirullah Shahib Street 114 5 2
Quaide Millath Road 114 5 4
Akbar Sahib Street 114 4 2
Kithbath Khan Street 114 3 3

💧 Water Pollution (pollution complaints)

CSV PDF
StreetDepotPollut.People
Mufthi Amirullah Shahib Street 114 16 1
Fakkir Sahib Street 114 13 9
Kithbath Khan Street 114 8 4
John Mohammed Street 114 7 4
Parthasarathy Naidu Street 114 6 2
Subathral Street 114 6 3
Thiruvatteeswaran Sanadhi Street 114 6 3
Mohamed Abdulla 1St Street 114 4 2
Pachaiyappan Street 114 4 2
Arumugappa Street 114 3 2

🔁 Recurrence — how often the same issue comes back (same category · same street)

PDF
CategoryStreetDepotTimesSpan (days)Avg gap (days)Per month
No issue recurred often enough in this scope.

Avg gap = average days between consecutive complaints of that type on that street. Lower gap / higher “per month” = a faster-recurring, unresolved problem.

🔬 Advanced Analysis

Pareto — the vital few (which categories drive most complaints)

Categories ordered by volume with their cumulative share. The highlighted rows are the smallest set that together account for ~80% of all complaints — fix these first.

CategoryCountShareCumulative
Others vital 36 100% 100%

When complaints arrive (weekday × time of day)

Load pattern across the week — darker cells are busier six-hour windows. Useful for staffing and planning proactive checks before the peak.

NightMorningAfternoonEveningTotal
Mon 3 3 6
Tue 2 7 9
Wed 1 1 1 3
Thu 3 5 8
Fri 2 1 1 4
Sat 1 2 3
Sun 3 3
Total 014184 36

Linked problems (category pairs that hit the same streets)

Pairs of issue types that recur together on the same street, ranked by the number of streets where both appear. Strong pairs point to a shared root cause worth fixing in one visit.

Problem AProblem BShared streets
Not enough overlapping complaints in this scope.